Shipping policy
At Iona & Lime, every order is carefully prepared with the same attention and care we’d give in-store. As a small, family-run business, we take pride in packaging your skincare beautifully and getting it to you safely.
Processing Your Order
Orders placed
Orders placed on Monday will be dispatched on Tuesday.
During busier periods (such as launches or seasonal times), processing may take a little longer — but we’ll always do our best to get your order out as quickly as possible.
UK Shipping
We currently ship across the UK using trusted delivery partners.
- Standard Delivery: Royal Mail 24HR
Shipping costs are calculated at checkout based on your order.
Order Tracking
Once your order has been dispatched, you’ll receive a confirmation email with tracking details (where available), so you can follow your parcel’s journey.
In-Store Collection (if applicable)
If you’re local, you may have the option to collect your order in-store.
We’ll notify you as soon as it’s ready for collection — usually within 1–2 working days.
Delays & Delivery Issues
While we always aim for timely delivery, occasional delays can happen that are outside of our control (such as courier delays or peak periods).
If your order hasn’t arrived within the expected timeframe, please contact us and we’ll be happy to help.
Incorrect Addresses
Please ensure your shipping details are correct at checkout.
Iona & Lime cannot be held responsible for orders delivered to incorrect addresses provided by the customer.
If Something Goes Wrong
If your order arrives damaged or you believe something is missing, please email us within 48 hours of delivery at:
We’ll look into it straight away and make things right.
A Final Note
Every order you place with Iona & Lime means the world to our family business. Thank you for supporting us — we’re so grateful to be part of your skincare routine.
Contact Us
hello@ionaandlime.co.uk
